Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help!

Returns Portal

Pavlok Wearables

Devices covered: Pavlok 2, Shock Clock 2, Pavlok 3, Shock Clock 3, and Shock Clock Max

Pavlok wearables are covered by our 6-month money-back guarantee from the date of purchase. Only devices purchased from official Pavlok channels are eligible. Devices purchased via a 3rd party platform (eBay, Facebook Marketplace, etc) are not eligible. You may return the device for any reason within this period, provided that:


  • The device is in good working condition

  • There is no physical damage (e.g., water damage, cracks, internal corrosion)

  • The device has not been taken apart or attempted to be repaired.


In addition, Pavlok devices listed are covered by a 1-year limited warranty from the date of purchase.
Warranty covers manufacturing defects only and does not cover:


  • Accidental or physical damage

  • Water damage

  • Unauthorized modifications or misuse

  • Lost or stolen devices

  • Devices purchased from 3rd party channels (eBay, Facebook marketplace, etc)

Pavlok Ring

Devices covered: Pavlok Ring V1

Return and refund requests are accepted within 30 days of purchase, provided that:


  • The device is in good working condition

  • There is no physical damage (e.g., water damage, cracks, internal corrosion)


In addition, Pavlok Rings are covered by a 30-day limited warranty for manufacturing defects only. Warranty covers manufacturing defects only and does not cover:


  • Accidental or physical damage

  • Water damage

  • Unauthorized modifications or misuse

  • Lost or stolen devices

Rental Programs

Devices covered: Pavlok 3 and Shock Clock 3

For devices purchased through the Pavlok Rental Program, this is a monthly subscription, not a payment plan toward ownership. You can cancel your subscription anytime by returning the device, or purchase it outright for $99 USD


Monthly rental fees are non-refundable, as each charge covers that month's use.


Devices under active subscriptions are covered by warranty for the duration of the subscription

Pavlok Accessories

Devices covered: Pavlok 3 and Shock Clock 3

Pavlok accessories (charging cables, bands, etc) purchased via official channels are eligible for return within 30 days of your date of purchase, provided that:


  • The accessory is in good working condition

  • There is no physical damage


Warranty

Accessories are covered by a 30-day limited warranty against manufacturing defects. The warranty does not cover:

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen items
• 3rd party or accessories purchased through a non official Pavlok channel


Pavlok AI Tools/Services

Any purchase (lifetime, yearly, and monthly) of subscription products/services of Pavlok AI Coach and Pavlok Plus are non-refundable. You may cancel your subscription at any time to prevent future billing.


Canceling stops future charges but does not result in a refund for the current or past billing periods.

How to Start a Return or Warranty Claim

1

Visit Return Portal

Head over to online return portal to initiate your return. You'll need your order number and email address.

2

Pack Your Item

Securely pack the item in its original packaging with all accessories and documentation. Use a sturdy shipping box to prevent damage during transit.

3

Ship It Back

Use the prepaid return label we provide or ship it back using your preferred carrier. Make sure to get tracking information for your records.

4

Get Your Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Additional Questions?

Need Additional Help?

Our customer service team is here to help with any questions about returns, exchanges, or warranties.

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