Pavlok Return, Refund, and Warranty Policy

Pavlok 2, Shock Clock 2, Pavlok 3, Shock Clock 3, and Shock Clock MAX

Return & Refund Guarantee

Covered by a 6-month money-back guarantee from the date of purchase. You may return the device for any reason within this period, provided that:

• The device is in good working condition
• There is no physical damage (e.g., water damage, cracks, internal corrosion)

Warranty

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen devices

Pavlok Ring

Return & Refund Guarantee

Return and refund requests are accepted within 30 days of purchase, provided that:

• The device is in good working condition
• There is no physical damage (e.g., water damage, cracks, internal corrosion)

Warranty

Covered by a 30-day limited warranty for manufacturing defects only. Warranty covers manufacturing defects only and does not cover:

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen devices

Pavlok 3 and Shock Clock 3 Subscription/Rental Devices

• This is a monthly subscription, not a payment plan toward ownership
• You can cancel your subscription anytime by returning the device, or purchase it outright for $99 USD
• Monthly rental fees are non-refundable, as each charge covers that month's use
• Devices under active subscriptions are covered by warranty for the duration of the subscription

Pavlok Accessories (e.g., bands, chargers, clips, etc.)

Return & Refund Policy

Eligible for return within 30 days of purchase, provided that:

• The accessory is in good working condition
• There is no physical damage

Warranty

Accessories are covered by a 30-day limited warranty against manufacturing defects. The warranty does not cover:

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen items

Pavlok AI Coach & Pavlok Plus (Lifetime, Yearly, and Monthly Subscriptions)

• All lifetime, yearly, and monthly subscription purchases are non-refundable
• You may cancel your subscription at any time to prevent future billing
• Canceling stops future charges but does not result in a refund for the current or past billing periods

Pavlok Extended Warranty

• Non-refundable, even if the device is returned or the coverage is unused
• Coverage begins immediately upon purchase and cannot be transferred or resold
• Valid for the original device only and follows the same terms as the standard warranty (manufacturing defects only)

Shipping and Returns

• US Customers: If you purchased Checkout+ Free Returns at checkout, you will receive a prepaid shipping label through our Customer Portal. If you did not, a return label will be sourced for you, which you are responsible for purchasing.
• International Customers: We are unable to provide prepaid return labels or reimburse return shipping costs, but you may send returns to our US or Canadian return addresses. Please initiate your return through our Customer Portal.

How to Start a Return or Warranty Claim

• Your order number
• Date of purchase
• A brief description of the issue
• Photos or videos (if applicable)